Help
- The American website where I want to order does not accept my credit card. Can you make the purchase for me?
If you have trouble paying for your items on a U.S. website with your credit card. MisterShopUSA has the solution by offering you its popular Personal Shopper service. You simply tell us what you need by filling out the form provided for this purpose, we buy for you on the US store of your choice and ship it back to you.
- Can I make my purchases myself online and have them delivered to your warehouse in the United States and then re-shipped to me?
Yes, you can order from any US store and have your purchases delivered to MisterShopUSA. This is our parcel forwarding service from the USA to France and the rest of the world. To do so, you need to create your free customer account in order to instantly benefit from storage space in our Miami, Florida location. Take advantage of this opportunity to combine your purchases made on different websites to consolidate them into a single package and save on reshipping charges to your country.
- How long can I store my packages in your warehouse?
MisterShopUSA offers up to 40 days of free storage for your packages. This gives you the time to make additional purchases at different U.S. retailers and then group them into one single package for the parcel forwarding to your home. Remember that consolidation is a shipping service we offer to make you save big money on shipping costs to your country.
- How much does it cost to use your parcel forwarding services from the USA to Europe?
Our "Relay Shop" parcel forwarding service is charged according to the number of parcels we receive for you at our warehouse in the United States. A single package will be charged $6.50 only. Two packages will be charged $9.50. Three packages for $12.00 and +$3.00 for each additional package over 3 packages. Find the details of our pricing on our page "Pricing"
- How to calculate the shipping costs for a package from the USA to Europe?
The shipping cost of a package from the United States is calculated according to weight and dimensions. Then, each carrier offers different rates depending on delivery times. For example, with the American post office USPS, you will benefit from the cheapest shipping rates on the market between the USA and Europe. With MisterShopUSA, you can estimate your shipping costs in advance thanks to our live shipping calculator, which we put at your convenience under the "Pricing" menu.
- How do I get notified when my package is delivered to your U.S. mail address?
You will be notified by email each time a package is delivered to our warehouse. You will then be able to log in to your customer account to see a picture of your package. At that time, you will be offered a range of options to either group your package together or to initiate re-delivery of your package to your final address without further delay.
- What is the delivery transit time and what type of carrier do you use?
We use the postal services of the National American post office USPS in the vast majority of cases for sending parcels to France, Belgium, Switzerland and whole Europe in general. We also offer fast and reliable delivery services from UPS, FedEx and DHL. The choice is yours according to your budget and your urgency! Transit time varies depending on the carrier you choose and your destination. On average, our packages shipped from our Miami warehouse are delivered within 10 business days in France and all of Western Europe in general.
- Will I have a tracking number to follow my package shipped from the US?
Our packages are carefully packed and shipped with a postal tracking number from the United States to your destination. You can follow the delivery of your package step by step from your customer space or via the tracking link indicated in the shipping notification e-mail.
- Why are shipping costs high?
In the United States, shipping costs are quite high because they are calculated according to weight and volume. The first kilos being the most expensive, it is therefore more interesting to combine several purchases from different American sites in order to have them delivered to MisterShopUSA to make a single grouped shipment. Customers who combine several orders into a single package for reshipment save even more on shipping costs! If needed, we can also remove the boxes of your items to lighten the package both in weight and volume. Do not hesitate to contact customer service by email if you have a specific need.
- Is it possible to combine several packages into one for the reshipment to my address?
Absolutely, that's the added value of using a parcel forwarding service such as MisterShopUSA! You are free to make as many purchases as you wish on the American sites of your choice in order to have them delivered and stored in our warehouse as you go. Remember, we offer up to 40 days free of storage. That gives you plenty of time to do several purchases. Then when you decide, MisterShopUSA will be able to group all your parcels into one and send them back to your address. Grouped parcels are the best way to save on shipping costs!
- Will I have to pay customs fees?
The customs fees for a package from the United States are not systematic and depend on several factors. For example, it is very unlikely that you will have to pay customs duties if the declared value of your package is low or if it is a "gift". It is important to find out about your country's regulations before making your purchases. MisterShopUSA will in no way be held responsible for the regulations of your country.
- Can you remove the invoice from my package before it is sent back to my address?
Most of the packages we receive arrive without invoices inside. If there is one, we can indeed remove it and scan it for you by e-mail at your request. This option, among others, will be offered to you from your customer area at the reception of your package at MisterShopUSA.
- Will my package be insured in case of loss or theft regarding your re-shipment services?
You will be able to add delivery insurance to your package at the time of payment. The insurance of a package from the United States is calculated according to the declared value of your products. Contact us for more information or to get an estimate in advance.
- Can I have pictures of the items before sending them back to me?
Of course! You get a free picture of your package as soon as it is delivered to our warehouse. Also, you will be able to request an additional, more detailed photo of the contents of your package for only $2.49/package. This request can be made easily in 1 click from your Mister Shop USA Customer Area!